FAQs

Discounted tickets for city residents.

The maximum amount of tickets that can be purchased with a city card is:

x2 Adults  + x2 Children or x1 Adult + x3 Children

You can only use your own city card, you may not make a booking on behalf of a friend or relative using their city card.

Where can I get a city card?

City cards can be obtained for FREE from the NCT centre off the market square. You will be required to show proof of address to prove you are a city resident.

Am I a city resident?

Only if you pay the whole (and sometimes in part) of your council tax to Nottingham city council do you qualify as a city resident. If you are unsure we suggest you visit the travel centre to seek advice. 

Can I pay on the gate?

We suggest that you buy your tickets in advance to avoid disappointment as we cannot guarantee that there will be tickets on the gate.

A limited number of tickets will be available from the Rock City box office on the day from 9am.

I opted to collect my ticket on the day, where can I do this?

If you opted to collect your Ticket on the day of the event you’ll need to visit the Box Office located just off the main drive via the Wollaton Road entrance. You’ll need to know which company you booked your tickets from, the order reference number and you’ll need to confirm the details of the person who booked the tickets. You must have a Hard Ticket prior to entering the festival.

Where can I collect my Amazon local ticket?

There will be a separate Gazebo specifically for those who purchased a ticket through Amazon, this will be located next to the Box Office. Amazon E-ticket holders must have their e-ticket exchanged for a Hard Ticket at the site prior to entering the festival. Amazon E-tickets must be presented at the Amazon E-tickets Gazebo only. The Amazon E-tickets Gazebo will be open from 10.30am on the day of the festival.

Does my child need a ticket?

If your child/children are 10 years old and under, they gain free entry and do not require a ticket.

Are you allowed to bring food and drink to the festival?

Alcohol and glass bottles are strictly prohibited! There are food vendors at the festival should you wish to purchase food and onsite bars serving alcoholic and non alcoholic beverages. Picnics are permitted. Water and non-alcoholic drinks in up to 1 litre plastic bottles (no larger) with unbroken seals are allowed. Free water is also available from the water access points marked on the site map.

Is there parking provided?

Yes. There is parking provided on the site at £5. Entrance via Limetree Avenue off Middleton Blvd. (Ring road)

Will there be a bus service?

Yes, please visit the Nottingham City Council link below. Information is provided regarding public transport or plan your journey at www.triptimes.co.uk

Are we allowed to leave and come back in?

Pass outs will be permitted at the discretion of security.

Which entrance do we use on the day?

The Main pedestrian entry gate is the Wollaton Road entrance.

There will be a second entry gate at the Derby Road entrance.

The vehicle entrance is via Lime Tree Avenue (Off Middleton Boulevard A514).

If you have received your paper ticket in advance / once you have collected your hard ticket from the box office, you can enter the festival via the Main gate located on the main drive via the Wollaton Road entrance, next to the box office (you do not need to visit the box office if you already have a paper ticket).

What time does the festival start and finish?

Festival Gates open at 11.30am. The event is expected to finish at 10.30pm. Festival Gates close at 11.30pm. Park Gates close at 12 midnight.

Wollaton Park will be open from 9am and the on site box office open will be open from 10.30am but entrance to the festival will not be permitted until 11.30am.

What are the running times?

A full guide of the running times is available on the Sitemap and Stagetimes page of our website.

What are the disabled facilities?

Disabled parking is provided and is signposted from all routes into the park. The disabled car park is the closest car park to the festival site itself and a tarmac footpath connects the car park to the site. There will be disabled toilet facilities including a toilet with a hoist. There will also be a disabled viewing platform. All parking is priced at £5 for the day.

A free carer ticket is only available to registered disabled or wheelchair users that require assistance. Please email customerservices@alt-tickets.co.uk to request further information.

Can we bring outdoor furniture?

No gazebos, pop up tents, fishermans umbrellas or other items deemed to cause an obstruction are allowed on site. Chairs and blankets are allowed, but may be requested to be removed by the organisers if space is limited.

What entertainment is provided for children?

Children’s entertainment includes fairground rides, live entertainment and a kid’s zone with toys, games and more.