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FREQUENTLY ASKED QUESTIONS

EVERYTHING YOU NEED TO KNOW

Here is a handy guide of frequently asked question to ensure you have all the information you need to have best festival experience possible!

Tickets

If you pay Council Tax to Nottingham City Council, you are eligible for a £10 resident discount per ticket (for up to 6 tickets). Your Council Tax bill will be issued to your address from Nottingham City Council directly. If you live in a neighbouring area such as Gedling, Rushcliffe or Broxtowe Borough Councils (or further afield), you are not eligible for the Nottingham resident discount, you are still very welcome to attend the event by purchasing a non-discounted ticket. For more information on eligibility and how to claim your Nottingham Resident discount, please click here.

If you are aged under 18 years, or are purchasing a ticket for someone who is, and you live in the Nottingham City Council area you are also eligible for the resident discount. Please note that an adult should accompany all children under 16 years at the event as per the ticket terms and conditions. For more information on eligibility and how to claim your Nottingham Resident discount, please click here.

Tickets can be collected from the Box Office located just off the main drive via the Wollaton Road entrance, which is open from 10.30am until 9pm. You’ll need to know which company you booked your tickets with, your order reference number and be able to confirm the details of the person who booked the tickets. This is a ticket only festival, you must have a physical ticket prior to entering the festival site arena.

VIP ticket holders should come into the park via the Wollaton Road entrance and use the gate to the left of the hall where you will be given a VIP wristband to enter the festival.

If your child/children are 10 years old and under, they gain free entry and do not require a ticket. Any child 11 years and above needs a ticket

Tickets for 2019 are now sold out and there will no tickets available on the gate.

If you opted to have your ticket delivered by post, please expect it to arrive any time within 30 days prior to the event. If your ticket has not arrived by that time, please contact your ticket provider.

On The Day

Festival Gates open at 11.30am. The event is expected to finish at 10.30pm and Festival Gates will close at 11.30pm. Park Gates close at midnight (subject to change). Wollaton Park will be open from 9am and the on-site box office will open at 10.30am. Entrance to the festival arena will not be permitted until 11.30am. Our car park will close at midnight.

The Main pedestrian entry gate is the Wollaton Road entrance. Other entrances: Lime Tree Avenue (off Middleton Boulevard) Beeston Lodge entrance (off Derby Road A52). The vehicle entrance is via Lime Tree Avenue (Off Middleton Boulevard A514). If you need to collect your ticket from the box office, you need to enter the festival via the Main gate of the grounds via the Wollaton Road entrance (you do not need to visit the box office if you already have a ticket).

There will be designated token booths around the festival, including at every bar. You need tokens to purchase drinks at all bars in the main arena.

Your voucher can be redeemed for drink tokens at any token booth on site. Please note that you must have your physical voucher with you to be able to collect your drink tokens.

Feel free to bring with you:

  • Small foldable chairs (Allowed within designated zones only. You may be asked to move if space becomes limited)
  • Compact umbrellas and small sun shades for children
  • Blankets (Allowed within designated zones only. You may be asked to move if space becomes limited)
  • Sealed non-alcoholic liquids in plastic bottles under a litre in size
  • Picnic food

Please don’t bring on site:

  • Alcohol
  • Glass bottles or cans
  • Cameras and photography equipment that have detachable lenses
  • Knives, including kitchen knives for picnics
  • Recreational Drugs and Legal Highs
  • Bicycles
  • Fire making kits
  • BBQs
  • Gazebos
  • Pop-up tents
  • Large umbrellas
  • Any other items deemed to cause an obstruction.

Note: restricted items CANNOT be stored at the gate for collection later

To reduce foot traffic at entrances, we do not allow pass outs as standard. We allow pass outs for medical emergencies, adults taking children home before later returning, going to a car in the car park and other reasons deemed reasonable by gate supervisors.

All children aged 0-10 will be issued with a wristband. We ask that you write a mobile number of a parent or guardian at the festival to contact if they are separated and a code word only you and your child will know on the inside of the wristband.

Children aged 11 and over and vulnerable adults can also pick up a wristband at the lost children stall inside the festival site to write contact details on as above, these can be used in the event they are separated from their parents/guardians.

On the day we will have our Splendour Squad, Welfare Officer and Security staff who will be able to help you if you need assistance.

Accessibility

Splendour Festival is committed to ensuring disabled customers can enjoy our event, please visit our dedicated accessibility page here for more information or download our accessibility information here.

Other

To send an artist submission or stall application to Splendour Festival, please visit our contact page here. We are currently not looking for festival staff, but please visit our DHP Family Careers page for any future opportunities here

Useful Information

PLANNING YOUR TRIP TO SPLENDOUR
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