FREQUENTLY ASKED QUESTIONS

EVERYTHING YOU NEED TO KNOW

Here is a handy guide of frequently asked question to ensure you have all the information you need to have best festival experience possible!

Splendour Latest

Absolutely! We’d love for you to join us at next year’s festival and holding on to your ticket will be a very welcomed show of your support! If you have received your ticket already, you won’t need to do anything – this can be used for entry next year. If you haven’t yet received your ticket, you will be posted a new ticket for 2022 ahead of next year’s festival.

We are thrilled to confirm that Richard Ashcroft, Supergrass, Belinda Carlisle, Becky Hill, The Selecter and Sleeper have all signed up for Splendour 2022. We are currently talking to the rests artists on this year’s bill to check their availability for next year, as well as looking at some exciting new additions. As soon as we have the line-up confirmed we’ll make an announcement via email and social media, as well as update the website.

Thank you so much for your continued support! Your ticket for 2020 will still be valid for 2022’s event, just keep hold of it and it can be used for entry as normal. If you haven’t yet received your ticket, you will be posted a new ticket for 2022 ahead of next year’s festival.

If you’re unfortunately unable to join us for this year's Splendour Festival, then refunds are available at your point of purchase. Please contact your ticket agent directly for more information.

Tickets

If you pay Council Tax to Nottingham City Council, you are eligible for a £10 resident discount per ticket (for up to 6 tickets). Your Council Tax bill will be issued to your address from Nottingham City Council directly. If you live in a neighbouring area such as Gedling, Rushcliffe or Broxtowe Borough Councils (or further afield), you are not eligible for the Nottingham resident discount, you are still very welcome to attend the event by purchasing a non-discounted ticket.

If you are aged under 18 years, or are purchasing a ticket for someone who is, and you live in the Nottingham City Council area you are also eligible for the resident discount. Please note that an adult should accompany all children under 16 years at the event as per the ticket terms and conditions.

Online Purchase: To obtain the discount you will need to provide the Nottingham City Council Tax account number and postcode for the address that you live at.

The Council tax account number is an 8-digit number that can be found on your (or your parents / guardians) Council Tax bill. Simply enter the 8-digit number when prompted.

In applying for the Nottingham resident discount you consent to DHP (the promoter) sharing the Council tax account number with Nottingham City Council for the purposes of verification. Only valid Council Tax account numbers that are verified will receive the discount.

City Cards are no longer valid for receiving a Nottingham Resident discount.

Over the counter purchase: If you wish to purchase a Nottingham resident ticket at any of our over the counter ticket sales locations, please bring photo id and a copy of the Council Tax bill or a similar utility bill that includes your proof of address and you will also receive the resident discount.

Tickets can be purchased over the counter at the Tourist Information Centre.

Tickets can be collected from the Box Office located just off the main drive via the Wollaton Road entrance, which is open from 10.30am until 9pm. You’ll need to know which company you booked your tickets with, your order reference number and be able to confirm the details of the person who booked the tickets. This is a ticket only festival, you must have a physical ticket prior to entering the festival site arena.

VIP ticket holders should come into the park via the Wollaton Road entrance and use the gate to the left of the hall where you will be given a VIP wristband to enter the festival.

If your child/children are 10 years old and under, they gain free entry and do not require a ticket. Any child 11 years and above needs a ticket

Providing tickets don't sell out in advance, tickets will be available to buy on the gate.

If you opted to have your ticket delivered by post, please expect it to arrive any time within 30 days prior to the event. If your ticket has not arrived by that time, please contact your ticket provider.

On The Day

Festival Gates open at 11.30am. The event is expected to finish at 10.30pm and Festival Gates will close at 11.30pm. Park Gates close at midnight (subject to change). Wollaton Park will be open from 9am and the on-site box office will open at 10.30am. Entrance to the festival arena will not be permitted until 11.30am. Our car park will close at midnight.

The Main pedestrian entry gate is the Wollaton Road entrance. Other entrances: Lime Tree Avenue (off Middleton Boulevard) Beeston Lodge entrance (off Derby Road A52). The vehicle entrance is via Lime Tree Avenue (Off Middleton Boulevard A514). If you need to collect your ticket from the box office, you need to enter the festival via the Main gate of the grounds via the Wollaton Road entrance (you do not need to visit the box office if you already have a ticket).

To reduce foot traffic at entrances, we do not allow pass outs as standard. We allow pass outs for medical emergencies, adults taking children home before later returning, going to a car in the car park and other reasons deemed reasonable by gate supervisors.

All children aged 0-10 will be issued with a wristband. We ask that you write a mobile number of a parent or guardian at the festival to contact if they are separated and a code word only you and your child will know on the inside of the wristband.

Children aged 11 and over and vulnerable adults can also pick up a wristband at the lost children stall inside the festival site to write contact details on as above, these can be used in the event they are separated from their parents/guardians.

On the day we will have our Splendour Squad, Welfare Officer and Security staff who will be able to help you if you need assistance.

Accessibility

Splendour Festival is committed to ensuring disabled customers can enjoy our event, please visit our dedicated accessibility page here for more information or download our accessibility information here.

Other

If you've lost something at Splendour Festival please email lostproperty@splendourfestival.com with a description of your item and someone will get back to you if we have it.

To send an artist submission or stall application to Splendour Festival, please visit our contact page here. We are currently not looking for festival staff, but please visit our DHP Family Careers page for any future opportunities here

Useful Information

PLANNING YOUR TRIP TO SPLENDOUR
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