FREQUENTLY ASKED QUESTIONS

EVERYTHING YOU NEED TO KNOW

Here is a handy guide of frequently asked question to ensure you have all the information you need to have best festival experience possible!

Tickets

Tickets for Splendour 2023 go on sale Friday 3rd Feb at 10AM and ticket prices are listed below. Early bird weekend tickets are available at a discounted rate for a limited time only, so make sure to get yours soon to avoid missing out!

To help make Splendour more affordable for families this year, we have added a new Youth ticket option for 11-17 years, as well as introducing payment plans too, meaning you can split the cost of your ticket over several months.

All festival-goers 17 and under must be accompanied by an adult.

Payment plan tickets are available for those who wish to spread the cost of tickets across each month in the lead up to the festival. The first payment will come out of your bank account instantly, along with any booking and delivery fees, then each subsequent payment will follow on the 1st of the month until the festival takes place.

If your payment fails for any reason, please don’t worry, we will email you and let you know and give you the option to still make the payment.

Purchasing your tickets via payment plan is available until 12th June 2023 and is available for all ticket types/options.

You can cancel your payment plan at any time via your account or email, but unfortunately previous instalments cannot be refunded.

Due to the restrictions and size of the site, camping options are not available. However there is a wide range of accommodation available for those travelling from further afield, available here

Online Purchase: To obtain the discount you will need to provide the Nottingham City Council Tax account number and postcode for the address that you live at.

The Council tax account number is an 8-digit number that can be found on your (or your parents / guardians) Council Tax bill. Simply enter the 8-digit number when prompted.

In applying for the Nottingham resident discount you consent to DHP (the promoter) sharing the Council tax account number with Nottingham City Council for the purposes of verification. Only valid Council Tax account numbers that are verified will receive the discount.

City Cards are no longer valid for receiving a Nottingham Resident discount.

Over the counter purchase: If you wish to purchase a Nottingham resident ticket at any of our over the counter ticket sales locations, please bring photo id and a copy of the Council Tax bill or a similar utility bill that includes your proof of address and you will also receive the resident discount.

Tickets can be purchased over the counter at the Tourist Information Centre.

If your child/children are 10 years old and under, they gain free entry and do not require a ticket. Any child of 11-17 years can attend Splendour with our new Youth ticket option.

All festival-goers 17 and under must be accompanied by an adult.

All tickets purchased online will be sent as e-tickets via email upon full payment. Please make sure to download or take a screenshot of your tickets ahead of the event to speed up getting in!

Splendour often sells out ahead of the event, so we advise you buy your tickets in advance! Providing the festival doesn’t sell out in advance, tickets will be available to buy on the gate.

Accessibility

Blue badge parking is in the gravel car park at the top of the main driveway of Wollaton Hall and Deer Park. Access is from the main entrance off Wollaton Road.

Splendour Festival is committed to ensuring disabled customers can enjoy our event, please visit our dedicated accessibility page here for more information or download our accessibility information here.

On The Day

Festival Gates open at 11am. The event is expected to finish at 10.30pm and Festival Gates will close at 11.30pm. Park Gates close at midnight (subject to change). Wollaton Park will be open from 9am and the on-site box office will open at 10.30am. Entrance to the festival arena will not be permitted until 11am. Our car park will close at midnight.

Both cash and card payments are accepted at Splendour but we’d recommend you prioritise making card/contactless payments.

If you are driving to the event there is event car parking on site. Just follow the yellow Splendour event signs or put NG8 1BT into your navigation system. The car park entrance is off Lime Tree Avenue, which is located off Middleton Boulevard (Ring Road). Event car parking will open at 11am and close at midnight. Cars cannot be left overnight.

Vehicle access to the Festival is via the Lime Tree Avenue entrance accessed from Middleton Boulevard. All main routes will be clearly signposted (please follow signs to this entrance rather than using the post code on your navigation system as this may take you to the wrong entrance).

Nottingham City Transport will be providing a frequent bus service between the city centre and Wollaton Park and back, making it the easiest way to get to and from the festival.

There will be multiple toilet stations located throughout the festival, which you will be able to find located on the map.

We recommend not joining the first queue you see to avoid long waiting times, as there will be plenty located throughout the festival site for you to use.

Gates will open at 11AM and close at 11PM each day.  Full timings will be announced closer to the time of the event.

It is important whatever the weather, to stay hydrated. We have free drinking waterpoints on site at Splendour, these can be located by using our festival map. Free tap water will also be available at all the bars.

You can bring water into the festival in sealed bottles under 1L, otherwise we recommend bringing an empty bottle (not glass) to fill up throughout the day.

The Main pedestrian entry gate is the Wollaton Road entrance. Other entrances: Lime Tree Avenue (off Middleton Boulevard) Beeston Lodge entrance (off Derby Road A52). The vehicle entrance is via Lime Tree Avenue (Off Middleton Boulevard A514). If you need to collect your ticket from the box office, you need to enter the festival via the Main gate of the grounds via the Wollaton Road entrance (you do not need to visit the box office if you already have a ticket).

Feel free to bring with you:

  • Small foldable chairs (Allowed within designated zones only. You may be asked to move if space becomes limited)
  • Compact umbrellas and small sun shades for children
  • Blankets (Allowed within designated zones only. You may be asked to move if space becomes limited)
  • Sealed non-alcoholic liquids in plastic bottles under a litre in size
  • Picnic food

Please don’t bring on site:

  • Alcohol
  • Glass bottles
  • Cameras and photography equipment that have detachable lenses
  • Knives, including kitchen knives for picnics
  • Recreational Drugs and Legal Highs
  • Bicycles
  • Fire making kits
  • BBQs
  • Gazebos
  • Pop-up tents
  • Large umbrellas
  • Any other items deemed to cause an obstruction.

Note: restricted items CANNOT be stored at the gate for collection later

No, if you leave the site you will not be allowed to return.  If you have a medical emergency, childcare or similar issue, explain your situation to a gate supervisor who can issue a temporary pass out. If you have a weekend ticket, you must leave the festival site at the end of Saturday and return for Sunday.

All children aged 0-10 will be issued with a wristband. We ask that you write a mobile number of a parent or guardian at the festival to contact if they are separated and a code word only you and your child will know on the inside of the wristband.

Children aged 11 and over and vulnerable adults can also pick up a wristband at the lost children stall inside the festival site to write contact details on as above, these can be used in the event they are separated from their parents/guardians.

On the day we will have our Splendour Squad, Welfare Officer and Security staff who will be able to help you if you need assistance.

Other

If you have lost something, please email lostproperty@splendourfestival.com with a description of your item and someone will get back to you to arrange collection if we have it.

To send an artist submission or stall application to Splendour Festival, please visit our contact page here. We are currently not looking for festival staff, but please visit our DHP Family Careers page for any future opportunities here

Useful Information

PLANNING YOUR TRIP TO SPLENDOUR
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