FREQUENTLY ASKED QUESTIONS

EVERYTHING YOU NEED TO KNOW

Here is a handy guide of frequently asked question to ensure you have all the information you need to have best festival experience possible!

On The Day

If you are driving to the event there is event car parking on site. Just follow the yellow Splendour event signs or put NG8 1BT into your navigation system. The car park entrance is off Lime Tree Avenue, which is located off Middleton Boulevard (Ring Road). Event car parking will open at 11am and close at midnight. Cars cannot be left overnight.  Parking will cost £10 and must be paid for on entry. You can pay in cash, contactless Visa or Mastercard as well as Apple Pay and Google Pay, however we ask you please bring cash as the carpark GPRS card reader signal can sometimes be unreliable.

Vehicle access to the Festival is via the Lime Tree Avenue entrance accessed from Middleton Boulevard. All main routes will be clearly signposted (please follow signs to this entrance rather than using the post code on your navigation system as this may take you to the wrong entrance).

Nottingham City Transport will be providing a frequent bus service between the city centre and Wollaton Park and back, making it the easiest way to get to and from the festival.

Feel free to bring with you:

  • Small foldable chairs (Allowed within designated zones only. You may be asked to move if space becomes limited)
  • Compact umbrellas and small sun shades for children
  • Blankets (Allowed within designated zones only. You may be asked to move if space becomes limited)
  • Sealed non-alcoholic liquids in plastic bottles under a litre in size
  • Picnic food

Please don’t bring on site:

  • Alcohol
  • Glass bottles
  • Cameras and photography equipment that have detachable lenses
  • Knives, including kitchen knives for picnics
  • Recreational Drugs and Legal Highs
  • Bicycles
  • Fire making kits
  • BBQs
  • Gazebos
  • Pop-up tents
  • Large umbrellas
  • Any other items deemed to cause an obstruction.

Note: restricted items CANNOT be stored at the gate for collection later

Festival Gates open at 11am. The event is expected to finish at 10.30pm and Festival Gates will close at 11.30pm. Park Gates close at midnight (subject to change). Wollaton Park will be open from 9am and the on-site box office will open at 10.30am. Entrance to the festival arena will not be permitted until 11am. Our car park will close at midnight.

Both cash and card payments are accepted at Splendour 2022 but we’d recommend you prioritise making card/contactless payments.

It is important whatever the weather, to stay hydrated. We have free drinking waterpoints on site at Splendour 2022, these can be located by using our festival map. Free tap water will also be available at all the bars.

You can bring water into the festival in sealed bottles under 1L, otherwise we recommend bringing an empty bottle (not glass) to fill up throughout the day.

There will be multiple toilet stations located throughout the festival, which you will be able to find located on the map.

We recommend not joining the first queue you see to avoid long waiting times, as there will be plenty located throughout the festival site for you to use.

The Main pedestrian entry gate is the Wollaton Road entrance. Other entrances: Lime Tree Avenue (off Middleton Boulevard) Beeston Lodge entrance (off Derby Road A52). The vehicle entrance is via Lime Tree Avenue (Off Middleton Boulevard A514). If you need to collect your ticket from the box office, you need to enter the festival via the Main gate of the grounds via the Wollaton Road entrance (you do not need to visit the box office if you already have a ticket).

No, if you leave the site you will not be allowed to return.  If you have a medical emergency, childcare or similar issue, explain your situation to a gate supervisor who can issue a temporary pass out. If you have a weekend ticket, you must leave the festival site at the end of Saturday and return for Sunday.

All children aged 0-10 will be issued with a wristband. We ask that you write a mobile number of a parent or guardian at the festival to contact if they are separated and a code word only you and your child will know on the inside of the wristband.

Children aged 11 and over and vulnerable adults can also pick up a wristband at the lost children stall inside the festival site to write contact details on as above, these can be used in the event they are separated from their parents/guardians.

On the day we will have our Splendour Squad, Welfare Officer and Security staff who will be able to help you if you need assistance.

Splendour Launches Second Day

We have already announced many artists for our full weekend of Splendour Festival. Check out who's on the bill so far on our Line Up page.

Sign up to our mailing list to be the first to find out about any additions.

Tickets are on sale now! Weekend tickets start from £85 for general admission and single-day tickets are available. Grab them here.

Tickets bought for either 2020 or 2021 will be valid for Saturday 23rd July. As a thank you for your continued support during a difficult couple of years, we are delighted to offer you exclusive access to a discounted weekend upgrade from only £25* for a limited time. Please check your emails for more details on this great offer**.

 

*For general admission and city discount tickets only.  A supplement applies to existing VIP ticket holders.

**Emails will be sent to the account registered to your initial ticket purchase.  Offer available until March 9th 2022

Yes! As a thank you for holding on to your ticket, previous ticket holders will be given the exclusive offer to upgrade their ticket for a limited time only until March 9th at a discounted upgrade price from £25.

The offer will be sent to the emails of ticket purchasers, please contact your point of purchase if you have any issues.

If you originally purchased your tickets from Nottingham Tourist Information centre, you can also upgrade your tickets there.

Artists previously announced for Splendour 2022 will be performing on the Saturday and include: Richard Ashcroft, Supergrass, Becky Hill, Belinda Carlisle, The Selecter, Sleeper and more. We have also added a whole host of additional artists to the bill, including Anne-Marie, The Human League, Razorlight, Craig David presents TS5 and more. Check out the full line up so far on our Line Up page.

Sign up to our mailing list to be the first to hear about any new additions.

Gates will open at 11AM and close at 11PM each day.  Full timings will be announced closer to the time of the event.

Due to the restrictions and size of the site, camping options won’t be available. However there is a wide range of accommodation available for those travelling from further afield, available here

Tickets

If you pay Council Tax to Nottingham City Council, you are eligible for a £10 resident discount per ticket (for up to 6 tickets). Your Council Tax bill will be issued to your address from Nottingham City Council directly. If you live in a neighbouring area such as Gedling, Rushcliffe or Broxtowe Borough Councils (or further afield), you are not eligible for the Nottingham resident discount, you are still very welcome to attend the event by purchasing a non-discounted ticket.

If you are aged under 18 years, or are purchasing a ticket for someone who is, and you live in the Nottingham City Council area you are also eligible for the resident discount. Please note that an adult should accompany all children under 16 years at the event as per the ticket terms and conditions.

Online Purchase: To obtain the discount you will need to provide the Nottingham City Council Tax account number and postcode for the address that you live at.

The Council tax account number is an 8-digit number that can be found on your (or your parents / guardians) Council Tax bill. Simply enter the 8-digit number when prompted.

In applying for the Nottingham resident discount you consent to DHP (the promoter) sharing the Council tax account number with Nottingham City Council for the purposes of verification. Only valid Council Tax account numbers that are verified will receive the discount.

City Cards are no longer valid for receiving a Nottingham Resident discount.

Over the counter purchase: If you wish to purchase a Nottingham resident ticket at any of our over the counter ticket sales locations, please bring photo id and a copy of the Council Tax bill or a similar utility bill that includes your proof of address and you will also receive the resident discount.

Tickets can be purchased over the counter at the Tourist Information Centre.

If you’re unfortunately unable to join us for this year's Splendour Festival, then refunds are available at your point of purchase. Please contact your ticket agent directly for more information.

Tickets can be collected from the Box Office located just off the main drive via the Wollaton Road entrance, which is open from 10.30am until 9pm. You’ll need to know which company you booked your tickets with, your order reference number and be able to confirm the details of the person who booked the tickets. This is a ticket only festival, you must have a physical ticket prior to entering the festival site arena.

VIP ticket holders should come into the park via the Wollaton Road entrance and use the gate to the left of the hall where you will be given a VIP wristband to enter the festival.

If your child/children are 10 years old and under, they gain free entry and do not require a ticket. Any child 11 years and above needs a ticket

Providing tickets don't sell out in advance, tickets will be available to buy on the gate.

If you opted to have your ticket delivered by post, please expect it to arrive any time within 30 days prior to the event. If your ticket has not arrived by that time, please contact your ticket provider.

Accessibility

Blue badge parking is in the gravel car park at the top of the main driveway of Wollaton Hall and Deer Park. Access is from the main entrance off Wollaton Road.

Splendour Festival is committed to ensuring disabled customers can enjoy our event, please visit our dedicated accessibility page here for more information or download our accessibility information here.

Other

If you have lost something, please email lostproperty@splendourfestival.com with a description of your item and someone will get back to you to arrange collection if we have it.

To send an artist submission or stall application to Splendour Festival, please visit our contact page here. We are currently not looking for festival staff, but please visit our DHP Family Careers page for any future opportunities here

Useful Information

PLANNING YOUR TRIP TO SPLENDOUR
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